Frequently Asked Questions

Your apartment is like-brand new and ready for you! We conduct multiple walk-throughs and complete a pre-move in checklist to ensure your new home is ready. It typically takes 5 to 7 days to paint, clean, and prepare your apartment for move-in. Carpet and flooring are evaluated for cleaning or replacement. Appliances and plumbing fixtures are inspected and thoroughly cleaned. We will ensure the apartment is in like-new condition for your move-in day! We complete a full inspection of the vacated apartment home to determine what, in addition to the standard turnkey process, might be needed to bring the space to full readiness for new occupancy. The apartment will always be painted, cleaned, and 'punched' (bulbs/filters/locks changed, appliances checked). Additional items may include repairs or replacements to sheetrock, flooring, appliances, or fixtures as needed.

No, residents do not have to be present for a service technician to perform work. However, when entering the request, you do have the ability to set your apartment access preferences and specify if you would like to be home during these visits.

Maintenance requests can be submitted via the Resident Portal or by emailing, calling, or visiting the leasing office.

Response times vary based on the urgency of the request. Emergency requests are addressed within 24 hours, while non-emergency requests may take longer.

Yes, we do have on-site maintenance available Monday-Friday during regular office hours and after hours for emergencies.

Maintenance staff will enter the home during scheduled hours with proper notice. For emergencies, entry will be made within immediate notification.

Contact the leasing office for assistance or place a work order through our resident portal. Most requests are completed within 24 hours.

If you are locked out during business hours, you can stop by the leasing office with your ID and we will be happy to grant you access. You will need to contact a locksmith for any lock outs that occur outside of business hours.

Contact our office and it will direct you to our emergency maintenance line.

Follow the posted exit routes, assemble at the designated meeting points, and wait for further instructions from the emergency personnel.

You are welcome to add personal touches like painting or hanging artwork, but make sure they align with community guidelines and don’t affect your security deposit. Please contact the leasing office for specific details.

Guests are always welcome! Just make sure they follow community rules and let us know if they will be staying for an extended period of time.

Smoking is generally not allowed at our community. Please contact our leasing office for further details.

Our resident referral program offers incentives for referring new residents to our community. Please contact the leasing office for further details.

Yes, transfers to another home in the community are allowed. To get started, submit a transfer request to our team. A walk through of your current home will need to be coordinated with a team member and your account must be satisfied. If there are any issues with the condition of the current home or the account, the transfer request may not be approved. You will need to submit a new application and proof of income documentation to verify your income meets the requirement for the new home. You will have to submit a written notice to vacate and sign the transfer agreement. There may be fees involved, such as a transfer fee, a new security deposit, and pet fees (if applicable). Upon approval, a new lease will be signed. Please be advised that transfers to the same floor plan are not allowed

Noise concerns can be submitted by contacting the leasing office directly or through the Resident Portal. Please include details and any evidence to help us address the issue.

Report suspicious activity to the leasing office or local authorities. If you see something usual, please do not hesitate to contact our team or the police.

The new leaseholder will have to submit an application and pay the application fee. The application will be processed and must meet the community’s credit, criminal background, and income requirements. Upon approval by the community manager, a new lease will be signed with all the lease holders. Please make sure the renter’s insurance policy is updated to reflect the change.

To remove a leaseholder from the lease, the remaining residents will need to meet the income requirement for the apartment on their own. If so, all current leaseholders will need to sign the Roommate Release Agreement in person, or have it notarized if it cannot be signed in person. The vacating resident must turn in all keys, cards, remotes, etc. to management. A new lease will need to be signed. Please make sure the renter’s insurance policy is updated to reflect the change.

About 75-90 days before the lease end date, the resident will receive renewal offer letters from management. Review the offer, sign the new lease, and update any details. We are here to help if you have any questions or wish to discuss the offer.

Our community does not allow subleasing

We’re sorry to see you go and have valued your residency. If there is anything we can do to continue your residency, we'd love to hear from you and encourage you to contact the leasing office. In most cases, a 60-day written notice is required. Residents must provide a forwarding address and coordinate a move-out inspection. Any changes to the notice must be done in writing and communicated to the leasing office immediately.

When you’re ready to move out, provide us with notice and we will schedule a pre-move out inspection. This helps identify any potential charges and let you fix any issues. On move-out day, return fobs and/or keys to complete the process.

Early lease termination is subject to specific conditions and fees. Please review the lease agreement or contact the leasing office for further details on potential penalties.

Security deposits are refundable, subject to the condition of the home at the time of the move out and any applicable deductions for damages or unpaid rent. A move-out inspection will determine the final refund amount.

Submit your Concern: Use the Resident Portal, email, call, or visit the leasing office. Provide Details: Share detailed information about your concern to help us address it effectively. Review and Resolution: We will review your concern and work to resolve it quickly, keeping you updated on progress. Follow-Up: We will follow up to ensure everything's resolved to your satisfaction.

We host a variety of events and activities every month to help you connect with your neighbors and enjoy community life. Make sure to follow us on social media or contact the leasing office on upcoming events and ways to get involved.

Yes, residents must have an active renter's insurance policy at all times.

Yes, RAM works with a security deposit bond provider called The Guarantors, that in some cases can help you get approved when your application is initially not approved.

Yes, RAM works with Flex to offer a way to split rent into two payments on a customizable schedule, providing you with more financial flexibiilty in your day-to-day life.

Yes, RAM works with Rentplus to help you build your credit score by reporting on-time rent payments.

The Resident Portal can be set up by clicking on the resident link on the community website. Once there, simply follow the instructions to register the account. For any issues, please contact the leasing office

Log in anytime through the Resident link on the community website or use the RentCafe Resident App. Just use your registered email and password to manage your account, pay rent, submit maintenance requests, and more.

Download the RentCafe Resident App from the App Store (iOS) or the Google Play Store (Android). Search for “Rent Café Resident” to install and manage your account on the go.

Pay Rent: Make one-time payments or set up automatic payments. Submit Maintenance Requests: Report issues and track requests. Electronic Signature: Electronically sign your lease agreement and other documents requiring an electronic signature. View Lease Information: Access your lease documents and details. Update Personal Info: Change contact details, update emergency contacts, and more.

When completing the application, you will be asked to provide the following: Personal Information including full name (s), current address, contact information, Social Security Number, and driver’s license number. Previous Rental History: Details about previous rental addresses for the past 2 years and landlord/management company contact information. Employment and Income Information: Information about your current employment including the employer’s name and contact information, proof of income documentation to verify your monthly income. Emergency Contact Information: Name and contact information of an individual we can contact in case of an emergency. Vehicle Information: Make, Model, Year, Color, and License Plate number for all vehicles that you own or operate. Pet Information: Pet name, breed, color, age, and weight of all pet(s)s or service/emotional support animal(s) that will be living in the home.

Income: Please verify with the leasing office what the community’s income requirement is. Credit History: Credit history is evaluated based on multiple factors, including but not limited to bill-paying history, the number and types of accounts, late payments, collection accounts, outstanding debt, and the age of accounts. Rental History: We will review the last 2 years of rental history to assess payment history and rental behavior. Verification: We will conduct an identity verification, credit, and criminal background screening.

All adults, 18 and older, who will be residing in the home will need to complete an application.

Guarantors may be accepted for applicants who do not meet the income requirements. If accepted, Guarantors must complete an application and pay the application fee, must qualify showing income of at least 5 times the monthly rent, must sign the guarantor addendum prior to move in, must reside in the United States, and must submit an acceptable photo ID. Additionally, the community may work with The Guarantors, a surety bond program, to provide support for applicants.

We offer a range of flexible lease term options, including but not limited to 6-month, 12-month, and 15-month leases. Pricing varies based on the chosen lease term and specific move-in date. Please contact the leasing office for further information.

All move-in funds should be paid with a cashier’s check, made out to the community.

Rent covers the cost of your home. Utility charges such as electricity, water, sewer, and gas are billed separately, and may be paid directly to the provider. Additionally, there may be other monthly fees or services billed alongside the rent. Please contact the leasing office for further details.

Generally, an application can be approved in 24-72 hours after receiving application and employment verification.

The easiest way to provide your rent payment is through the resident portal (www.rentcafe.com), but we do also accept payments in the leasing office. Rent is due on the 1st of each month.

Yes, late fees apply if rent is not paid by the due date stated in the lease agreement.

Our community is pre-wired for Internet and cable. Contact leasing center for details

You will need to provide a valid government issued ID and Proof of Income.

If your application is denied, your $300 reservation fee will be refunded. Please note that application fees are non-refundable.

Applications can be completed online through our website. The application fee is $125 per applicant (18 years or older), along with a $250 administrative fee.

Yes! Parking is available for residents at no additional cost. Covered carports are also available to rent for $75 per month.

The Residences at Chastain features a resort-style swimming pool with a sundeck and electric grilling area, a 24-hour fitness center, a work-from-home clubroom with complimentary Wi-Fi and Starbucks coffee, beautifully landscaped grounds, and pet-friendly amenities.

Yes! We welcome up to two pets per apartment home. Please contact our leasing office for breed restrictions and additional pet policy information.

Every apartment home features a full suite of stainless steel appliances.

We do not offer furnished or corporate apartments. However, we are happy to recommend local furniture rental companies.

Community amenities are available daily from 9:00 AM to 10:00 PM. The fitness center is open 24 hours a day for residents.

Each apartment home is allotted one parking space near its building. Additional overflow parking is available throughout the community, and optional covered carports may be rented for an additional monthly fee.

Yes! A MARTA bus stop is located approximately ¼ mile from the community and provides convenient access to nearby MARTA rail stations.

The Residences at Chastain is zoned for Jackson Elementary School, Sutton Middle School, and North Atlanta High School.

Residents enjoy convenient access to some of Atlanta's best shopping destinations, including The Shops Buckhead Atlanta, Lenox Square, Phipps Plaza, and a variety of grocery stores, boutiques, and restaurants along Roswell Road.

The Residences at Chastain is conveniently located at 4011 Roswell Road NE, Atlanta, GA 30342. With quick access to Roswell Road, GA-400, and I-285, commuting throughout Buckhead, Sandy Springs, Midtown, and Downtown Atlanta is easy.

North Buckhead is one of Atlanta's most desirable neighborhoods, offering a blend of upscale living, excellent dining, abundant green space, and convenient access to major employers, shopping, and entertainment.

North Buckhead offers the best of both worlds—a peaceful residential atmosphere with easy access to Atlanta's vibrant urban amenities. Residents enjoy nearby destinations like Chastain Park, Blue Heron Nature Preserve, premier shopping, acclaimed restaurants, and convenient access to major highways.

Atlanta offers something for everyone, from concerts and festivals at Chastain Park to shopping at Lenox Square and Phipps Plaza, exploring the Atlanta BeltLine, visiting the Georgia Aquarium, cheering on Atlanta's professional sports teams, and enjoying the city's award-winning restaurants.

The Residences at Chastain is conveniently located near many of Atlanta's largest employers, including Children's Healthcare of Atlanta, Northside Hospital, Emory Saint Joseph's Hospital, Mercedes-Benz USA, UPS, Cox Enterprises, and numerous businesses throughout Buckhead, Sandy Springs, Midtown, and Perimeter Center.

At The Residences at Chastain, residents enjoy a thoughtfully designed amenity package featuring a resort-style pool with a sundeck and grilling area, a 24-hour fitness center, a work-from-home clubroom with Wi-Fi, complimentary Starbucks coffee, stainless steel appliances, pet-friendly living, and a prime North Buckhead location.